Advantest, ASML, FormFactor, Plasma-Therm, and EV Group earn 5 Star Ratings in the 2022 10 BEST Suppliers
Congratulations to the 2022 10 BEST Winners!
The TechInsights Rating Scale
Ten of this year’s 10 BEST suppliers have been recognized with 4 Stars and above.
The overall average of the 10 BEST supplier increased 11 basis points, a 1.35% increase from last year. 10 BEST Large and Focused Suppliers increased average ratings in every category except Spares Support. Customers focused on where these 10 BEST suppliers excelled, with the highest average ratings awarded in Uptime, Partnering, and Recommend Supplier categories.
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The 2022 TechInsights Customer Satisfaction Survey
The TechInsights Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST and THE BEST awards provide special recognition to suppliers that are rated highest by customers.
TechInsights received feedback from over 63% of the chip market and 80% of subsystems customers. The survey spanned 2 ½ months and covered five languages with 1,316 surveys returned, resulting in 17,546 total responses. For this year’s survey, worldwide participants were asked to rate equipment suppliers among 14 Categories based on 3 key factors:
- Supplier performance
- Customer service
- Product performance
10 BEST awards recognize each chip making equipment supplier, regardless of product type.
- Fab, Test, Assembly, and WFE Subsystems equipment ratings are grouped together for an overall rating for each supplier
- Each supplier is then listed in either Large or Focused categories based on a three-year average of total revenues for all its market segments
THE BEST awards recognize the more detailed markets:
- Fab Equipment
- Test Equipment
- Assembly Equipment
- WFE to Foundation Chip Makers
- WFE to Specialty Chip Makers
- Assembly Subsystems
- Test Subsystems
- WFE Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category, including:
- 10 BEST and THE BEST
- Specialized areas:
- CMP
- Deposition
- Etch & Clean
- Implant
- Lithography
- Process Diagnostics
- Specialty Fab
- Assembly Subsystems
- Test Subsystems
- WFE Subsystems
About the Semiconductor Equipment Suppliers Surveyed
Advantest (TSE: 6857) is the leading manufacturer of automatic test and measurement equipment used in the design and production of semiconductors for applications including 5G communications, the Internet of Things (IoT), autonomous vehicles, high performance computing (HPC) including artificial intelligence (AI) and machine learning, and more. Its leading-edge systems and products are integrated into the most advanced semiconductor production lines in the world. The company also conducts R&D to address emerging testing challenges and applications; develops advanced test-interface solutions for wafer sort and final test; produces scanning electron microscopes essential to photomask manufacturing; and offers system-level test solutions and other test-related accessories. Founded in Tokyo in 1954, Advantest is a global company with facilities around the world and an international commitment to sustainable practices and social responsibility.
Survey Results: in Large Semiconductor Equipment Suppliers
Applied Materials, Inc. (Nasdaq: AMAT) is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
Survey Results: in Large Semiconductor Equipment Suppliers
ASML is a leading supplier to the semiconductor industry. The company provides chipmakers with hardware, software and services to mass produce the patterns of integrated circuits (microchips). Together with its partners, ASML drives the advancement of more affordable, more powerful, more energy-efficient microchips. ASML enables groundbreaking technology to solve some of humanity's toughest challenges, such as in healthcare, energy use and conservation, mobility and agriculture. ASML is a multinational company headquartered in Veldhoven, the Netherlands, with offices across Europe, the US and Asia. Every day, ASML’s more than 33,100 employees (FTE) challenge the status quo and push technology to new limits. ASML is traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
Survey Results: in Large Semiconductor Equipment Suppliers
ASMPT (HKEX stock code: 0522) is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics. Headquartered in Singapore, ASMPT’s offerings encompass the semiconductor assembly & packaging, and SMT (surface mount technology) industries, ranging from wafer deposition, to the various solutions that organise, assemble and package delicate electronic components into a vast range of end-user devices, which include electronics, mobile communications, computing, automotive, industrial and LED (displays). ASMPT partners with customers very closely, with continuous investment in R&D helping to provide cost-effective, industry-shaping solutions that achieve higher productivity, greater reliability and enhanced quality.
Survey Results: in Large Semiconductor Equipment Suppliers
Edwards is the leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. These are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells; are used within an increasingly diverse range of industrial processes including power, glass and other coating applications, steel and other metallurgy, pharmaceutical and chemical; and for both scientific instruments and a wide range of R&D applications. Edwards has around 7,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment and has state-of-the-art manufacturing facilities in Europe, Asia and North America. Edwards is part of the Atlas Copco Group (NASDAQ OMX Stockholm: ATCO A, ATCO B), a Sweden-based provider of industrial productivity solutions.
Survey Results: in Large Semiconductor Equipment Suppliers
EV Group (EVG) is a leading supplier of equipment and process solutions for the manufacture of semiconductors, microelectromechanical systems (MEMS), compound semiconductors, power devices and nanotechnology devices. Key products include wafer bonding, thin-wafer processing, lithography/nanoimprint lithography (NIL) and metrology equipment, as well as photoresist coaters, cleaners and inspection systems. Founded in 1980, EV Group services and supports an elaborate network of global customers and partners all over the world.
Survey Results: in Focused Semiconductor Equipment Suppliers
FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full IC life cycle - from metrology and inspection, characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The Company serves customers through its network of facilities in Asia, Europe, and North America.
Survey Results: in Focused Semiconductor Equipment Suppliers
Founded in 1980 for the development of Korea semiconductor-based industry, Hanmi Semiconductor has grown steadily into a world-class semiconductor manufacturer and now we are the leading designer, developer & manufacturer of semiconductor equipment industry. Our success has been based on a number of factors such as the best assembly systems, efficiency of production, ongoing R&D investment & high-tech modules through 25 years quality improvement.
Survey Results: in Focused Semiconductor Equipment Suppliers
Hitachi High-Tech, headquartered in Tokyo, Japan, is engaged in activities in a broad range of fields, including Analytical & Medical Solutions (manufacture and sales of clinical analyzers, biotechnology products, and analytical instruments), Nano-Technology Solutions (manufacture and sales of semiconductor manufacturing equipment and analysis equipment), and Industrial Solutions (providing high value-added solutions in fields of social & industrial infrastructures and mobility, etc.).
Survey Results: in Large Semiconductor Equipment Suppliers
HORIBA, Ltd. manufactures and sells instruments and systems for various applications. It operates in five segments: Automotive, Process & Environmental, Medical-Diagnostic, Semiconductor, and Scientific. The Automotive segment offers automotive emission analyzers, emission measurement systems, drive line test systems, engine test and fuel cell test systems, and battery test systems; test systems for engines, chassis, powertrains, brakes, and catalysts; and vehicle development engineering and testing engineering services, as well as leases and manages R&D facilities.
Survey Results: in Focused Semiconductor Equipment Suppliers
Jiangsu ASIA Electronics is a wet process equipment manufacturer in the semiconductor wafer manufacturing industry. It focuses on the wet etching and cleaning technology of the wafer front-end. It is one of the first domestic enterprises to promote the localization of high-end semiconductor equipment. Based on independent innovation, the company has formed a business model integrating R&D, design, production and sales, providing efficient wet process solutions for domestic and foreign wafer manufacturers.
Survey Results: in Focused Semiconductor Equipment Suppliers
KOKUSAI ELECTRIC designs, manufactures, and services thermal thin film processing solution systems. Our diffusion and deposition systems can be found in the majority of semiconductor fabrication plants worldwide.
Survey Results: in Large Semiconductor Equipment Suppliers
Lam Research Corporation is a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. Lam’s equipment and services allow customers to build smaller and better performing devices. In fact, today, nearly every advanced chip is built with Lam technology. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.
Survey Results: in Large Semiconductor Equipment Suppliers
Established in 1974, Plasma-Therm is a global manufacturer of advanced plasma processing equipment, providing etch, deposition, surface modification, and plasma dicing technologies to the specialty semiconductor markets, including wireless communication, power devices, MEMS, photonics, advanced packaging, memory and storage, and R&D. Plasma-Therm's products have been adopted globally and have earned their reputation for value, reliability, and world-class support. Sales and service locations throughout North America, Europe and Asia-Pacific meet the diverse needs of Plasma-Therm’s global customer base.
Survey Results: in Focused Semiconductor Equipment Suppliers
Teradyne (NASDAQ:TER) brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its Industrial Automation offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs. In 2021, Teradyne had revenue of $3.7 billion and today employs over 6,000 people worldwide.
Survey Results: in Large Semiconductor Equipment Suppliers
Tokyo Electron Limited (TEL) is a leading global company of semiconductor and flat panel display (FPD) production equipment, TEL engages in development, manufacturing, and sales in a wide range of product fields. All of TEL's semiconductor and FPD production equipment product lines provide the foundation for the information industry, and also serves as core technologies that support innovations and enable the evolution of wide-ranging electronic devices. TEL provides outstanding products and services to customers through a global network in the U.S., Europe, and Asia.
Survey Results: in Large Semiconductor Equipment Suppliers
VAT is the leading global developer, manufacturer and supplier of high-end vacuum valves. VAT vacuum valves are mission-critical components for advanced manufacturing processes of innovative products used in daily life such as portable devices, flat screen monitors or solar panels. VAT is organized into two different reporting segments: Valves and Global Service offering high-end vacuum valves, multi-valve modules, edge-welded bellows and related value-added services for an array of vacuum applications. VAT Group is a global player with over 2’500 employees and main manufacturing sites in Haag (Switzerland), Penang (Malaysia) and Arad (Romania).
Survey Results: in Focused Semiconductor Equipment Suppliers
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